Those of you living in South Africa will know what I’m talking about. You’ve probably also experienced your fair share of hassles with our only ADSL line service provider. I wish there was a way I didn’t have to deal with Telkom at all, but I want an ADSL connection so I suppose I need to pay the price. I know there are other providers like Mweb and Afrihost that offer complete packages but these packages cannot include the telephony line rental – which we need to have in order to get an ADSL line. The only provider of this line is of course Telkom – or Hellkom as it is dubbed by some.
I’m usually a very patient person, but when you’ve been told almost ten months in a row that you’re owing someone money (when you don’t owe them anything), it can lead to a bit of anger and frustration. Every month I get the text to say that my account is in arrears and I need to pay to avoid suspension. And every month I phone up the call centre and explain my situation and I’m told a different story as to why I owe them. The first month’s billing was neglect on their part as I was not informed of pro rate charges, once I was told this was the reason I happily paid this amount and thought that was the end of it. Sadly it wasn’t. Thereafter, it was a system error and I was being billed for the wrong package. Then it was reconnection fees (which I should not be liable for in the first place since it was not my fault that the line was disconnected). Today I made what was probably my 15th or so call to their call centre and I reached the point where I asked to speak to a superior. I was put on hold and a few minutes later an automated voice came up saying “you have reached us outside of office hours…..” How is this possible, if I was just on the phone with someone in the department just minutes earlier?
I have no idea what to do anymore, if anyone has had any luck dealing with Telkom, please enlighten me as to how I should be approaching this. If this continues, I might have to resort back to 3g *cringe*. But anything is better than dealing with this on a monthly basis.